Disable Service Level Agreements(Slas) On Sla-Enabled Entity Records
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To set the pause criteria at the KPI level, in the Break Conditions section that appears, do as follows: NOTE: Once you`ve enabled this feature for the feature, you can no longer disable it. If you`ve set up your calendar, you can go directly to the Service Level Agreement link. If not, please schedule the standard schedule for your work schedule. The service officer working on an application can see the details of the ALA directly in the application form. The following table explains what happens when a standard or extended ALS is applied to an application form. You can now set the success and error criteria for applying ALS to the Opportunity feature. For SLA activation, you need to enable the configuration feature because the “Request is enabled by default” feature for the Service Level Agreement and if you want to set up for other entities, you need to enable the issuance modes for other entities, including custom systems and entities. To edit an ALS, select ALS from the record list, then click Edit in the command bar. Now that the preliminary work has been completed, we can begin to implement alS itself. In this example, we create an ALS for the interoperability of the task in which we have already activated.
For example, if your customers are spread across different countries or regions, you can have multiple SLAs with different business and vacation plans. You can set up a business logic to use ALS on case data based on the country or region of the flowor to ensure that the calculation of the SLA time is done correctly. Switch to adjustment. Open the SLA-KPI instance, create a new quick vision form for Lead called “Lead contactedIn.” And add timer control with state configuration. Work schedules. Select a record of the after-sales service plan that defines the opening hours of your support organization. This is useful for sLA follow-up calculations. If a work time record (after-sales service plan) is not selected, the working time is considered a full day. (Note: Once this option is enabled, it can no longer be deactivated.) If you create an ALS for a box feature, you default to two options to choose from the drop-down list. If you want to track other KPIs for a query or create ALS for entities other than the box feature, ask your system manager to create new fields (Lookup-like) that relate to the SLA-KPI instance. NOTE: It is only by selecting the box feature that you are asked for two options to select the SLA type that is either “Standard” or “Advanced.” Set in the Application section if you set the conditions under which the KPI is applied.
The condition can be based on fields of request or related entities. With version 9.1, service configuration settings are available in service management in the Customer Service Hub based on the experience of Uneified Interface. It is recommended to manage the service configuration settings using the new environment. In the Customer Service Hub app, switch to service management and choose the terms and conditions > service configuration settings in the site plan to access the service configuration settings.